Through my work, academic achievements, project management, assignments and communications skills, I have demonstrated my ability to comprehend and execute the necessary critical thinking skills to be successful in the field of Customer Service and Corporate Communications leadership. The learning objectives and goals from both the academic and real life corporate arena, are illustrated by the projects listed below and my resume.
Academic Projects
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Capstone BCC 300 What makes a Leader.doc Size : 31.5 Kb Type : doc |
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BCC 400 Mexico Size : 47.5 Kb Type : unknown |
Research Interests
I hope to continue to utilize my skills and accomplishments in the Global Arena of Customer Service and Corporate Communications. One area of Research continues to be that of consensus building and understanding business practices throughout the world.
One process studied was that of Ringi-Seido, a consensus building process utilized and developed in Japan in the 17th century. This process calls for building consensus and sharing authority in decision making and is used in Japanese companies today.
Through my academic studies, this theory and process was discussed as to whether it could be successful in the United States and in other cultures around the world
While findings show that championing change is difficult, the results of Ringi-Seido in companies such as Toyota and Mitsubishi certainly attest to some of the possible successful outcomes.
