Career Mission Statement
Conduct business transactions to align with customer satisfaction and corporate goals. Maintain professional demeanor and effective communication in daily endeavors.
Purpose
Engage in training, evaluating, and monitoring processes to develop customer centric organizations. The results of this customer centric approach is to add value and comprehension to any developing organization.
Importance
Accept the challenges of developing the cutting edge processes that foster excellence in customer management techniques. Staying abreast of notable technology through extensive research will allow me to accomplish this goal.
Personal Branding Statement
Accepting the premise that knowledge is power reflected through continuous learning and will ultimately produce the desired results.
Code of Ethics
Maintain a high degree of integrity comprised of the tenants of honesty, sincerity, and reliability. Enhance the posture of my personal branding. Manage within the confines of corporate processes and procedures.
Tangible Goal
Goal: Introduce the nine tenents of Janelle Barlow's "A Complaint is a Gift" to current employees, staff and management through newsletters, training bulletins and staff briefings. These principles will further cement the company's committment to "legendary" service that is a part of our mission.
Justification: I chose this goal to further enhance my company's position in the market place. As a leader in the travel and insurance industry, our customers,employees and staff expect the very best in services and products. By utilizing these proven principles, the organization will continue to provide cutting edge service.This goal is attainable and can be rolled out in the third quarter of 2012
Resources
MENTOR: Prof Ben Akande, Dean of Economics, Webster University, St. Louis, MO, who has been instrumental in guiding me through an active networking process in the field of Corporate Communications and Customer Relations. He is an acclaimed educator, author, and business leader. He is on the board of directors of several major corporations both here in the St. Louis area and worldwide. He has offered his leadership skills and guidance to further introduce me to organizations whose values foster continuous learning and customer service excellence.
Field Literature:
National Institute of Standards and Technology. (2012) 13.1-50 Retrieved April 26, 2012 from: www.nist.gov/baldridge.com
Barlow, Janelle(1996). A Complaint is a Gift: Barrett-Koehler Publishers Inc. San Francisco, CA
Utilization of Social Media - Member Linkedin
Interpersonal Skills
Leadership, creativity, organizational and team building skills are traits that are fine-tuned through hands-on experience. These are characteristics that are inherent in customer centric organizations, and that I possess. It is may hope to demonstrate these skills throughout my services as a Customer Service and Corporate Communications leader. I have used my business talents and academic successes to manage contact centers and customer relations departments. In addition, I have implemented corporate wide training programs for increased performance and productivity.
Reflection Statement
I am passionate about learning, as well as training others to succeed. I would like to utilize my skills and abilities to contribute to the continuous successes of individuals and organizations that model these same principles.
"The important thing is not to stop questioning.......not everything that counts can be counted; and not everything that can be counted counts".
Albert Einstein
